Responsible Gaming at gv99

1 Age Restriction & Player Eligibility

gv99 is strictly an 18+ platform. No person under the age of 18 is permitted to register an account, make a deposit, place a wager, or claim a bonus on gv99.im. This is a non-negotiable policy that applies to all players in Bangladesh and any other jurisdiction where gv99 is accessible.

1.1 Age Verification Process

During the account registration process, all players are required to confirm that they are aged 18 or above. This declaration is legally binding. Following registration, gv99 conducts identity and age verification as part of the KYC (Know Your Customer) process. Players may be asked to submit:

• Bangladesh National Identity Card (NID) showing date of birth.
• Valid passport or driving licence as an alternative identification document.
• A selfie or liveness check where required to match the submitted ID.

Accounts that fail to complete age verification, or where the submitted documents reveal the player is under 18, will be suspended immediately. Any funds deposited by an underage player will be returned after investigation, and the account will be permanently closed.

1.2 Protecting Minors

If you share a device or home environment with anyone under 18, gv99 strongly recommends the following precautions:

• Always log out of your gv99 account when you have finished playing.
• Use a strong, unique password that is not shared with other household members.
• Consider using parental control software to restrict access to gambling websites on shared devices.
• Keep your bKash, Nagad, Rocket, or Upay mobile wallet credentials secure and separate from your gv99 login details.

2 Recognising Problem Gambling

Problem gambling develops gradually and can affect anyone, regardless of income, background, or experience. Being able to identify the warning signs early — in yourself or in someone close to you — is the most important step toward seeking help before the situation escalates.

gv99 encourages all players to ask themselves the following questions honestly. If you answer "yes" to several of them, it may be time to take a break and consider activating one of the protective tools described later in this page.

3 Deposit Limits & Spending Controls

One of the most effective responsible gaming tools available on gv99 is the ability to place hard limits on how much money you can deposit into your account over a defined period. Setting a deposit limit ensures that no matter what happens during a gaming session, your total exposure is capped in advance.

3.1 Available Limit Types

• Daily Deposit Limit: A cap on the total amount you can deposit in any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: A cap on total deposits across any rolling 7-day period.
• Monthly Deposit Limit: A cap on total deposits across any rolling 30-day period.

3.2 How to Set or Change a Limit

Deposit limits can be activated, viewed, or reduced at any time by contacting the gv99 support team at [email protected]. When submitting a request, include your registered username and the limit type and amount you wish to set. The limit will be applied to your account within one business day.

3.3 Cooling-Off Period for Limit Increases

To protect players from impulsive decisions, any request to increase an existing deposit limit is subject to a mandatory 7-day cooling-off period. The new, higher limit will not take effect until the cooling-off period has elapsed. Requests to decrease a limit take effect immediately.

4 Time-Out & Session Management

Time awareness is a core component of responsible gambling. Extended play sessions — particularly late at night or during periods of stress — are strongly associated with impulsive decision-making and loss chasing. gv99 provides several tools to help players manage the time they spend on the platform.

4.1 Session Time Limits

Players can request a maximum session duration, after which gv99 will automatically log the account out. Available session duration caps range from 1 hour to 8 hours per session. Once a session limit triggers a logout, the player must manually log back in, which introduces a natural pause and moment for reflection before continuing.

4.2 Session Reminder Alerts

In addition to hard session limits, gv99 can send on-screen reminder messages at intervals of your choosing — every 30 minutes, 60 minutes, or 90 minutes — reminding you of how long you have been playing and your current net win/loss position for the session.

4.3 Reality Checks

A reality check is a brief on-screen summary that appears at your chosen interval. It shows your session start time, total time played, total amount wagered, and your net result. Reality checks are designed to break the immersive flow of gameplay and reconnect you with the factual position of your session. To enable reality checks, contact [email protected].

4.4 Short-Term Time-Out (Cooling-Off Break)

If you feel you need a brief break but do not want to pursue full self-exclusion, gv99 offers short-term time-out periods of 24 hours, 48 hours, 72 hours, or 7 days. During a time-out, your account is suspended and you cannot log in, deposit, or place any wagers. All pending withdrawals remain unaffected and will be processed normally.

5 Self-Exclusion Tools

Self-exclusion is the most powerful responsible gaming tool available at gv99. When you self-exclude, your account is fully suspended for the chosen period. You cannot log in, make deposits, place bets, or receive any promotional communications from gv99 during an active exclusion.

5.1 Exclusion Period Options

• 30-Day Exclusion: A short break suitable for players who want a month away from gambling.
• 90-Day Exclusion: A medium-term break to reset habits and assess gambling behaviour.
• 6-Month Exclusion: A longer break recommended when gambling is causing noticeable stress or financial strain.
• 1-Year Exclusion: A substantial pause for players who feel gambling has become a significant problem.
• Permanent Exclusion: Permanent account closure with no option to reopen. Recommended for players who have decided to stop gambling entirely.

5.2 How to Request Self-Exclusion

5.3 Reinstating Your Account After Exclusion

After a fixed-term exclusion period expires, your account will not be automatically reactivated. You must contact [email protected] to request reinstatement. Our team will carry out a brief check before restoring access. We also encourage players returning from exclusion to set fresh deposit limits and session time controls before resuming play.

6 Player Protection Measures

Beyond the tools that players can activate themselves, gv99 operates a range of proactive protection measures designed to identify and support at-risk players before a problem becomes serious.

6.1 Behavioural Monitoring

gv99 uses automated systems to monitor player behaviour for patterns associated with problem gambling. These include sudden large increases in deposit amounts, extended consecutive play sessions, rapid loss-chasing sequences, and frequent attempts to reverse pending withdrawals. When such patterns are detected, a member of our responsible gaming team will reach out proactively.

6.2 Account Activity Transparency

Every gv99 account includes an activity history showing all deposits, withdrawals, wagers, and outcomes in chronological order. Players are encouraged to review this history regularly as an objective record of their gambling behaviour. Honest self-assessment based on real data is far more reliable than relying on memory alone.

6.3 Withdrawal Protection

gv99 will not pressure or incentivise players to reverse a pending withdrawal request. Once a withdrawal is submitted, players are encouraged to allow it to complete. If a player contacts support to cancel a pending withdrawal, the support agent is trained to briefly remind the player of their withdrawal history and, where appropriate, suggest that responsible gaming tools may be beneficial.

6.4 Player Due Diligence

gv99 conducts enhanced due diligence checks on accounts that show signs of spending significantly beyond what appears proportionate to the player's stated circumstances. In such cases, we may request information about a player's source of funds or employment status. These checks are conducted in good faith and are designed to protect the player as much as they are to satisfy our compliance obligations.

• Automated alerts for unusual deposit or wagering patterns
• Proactive outreach by responsible gaming staff for at-risk accounts
• Transparent account history visible at all times in your dashboard
• No pressure to reverse pending withdrawals
• Source-of-funds checks for accounts showing disproportionate spend
• Marketing suppression for players who have activated any limit or exclusion

7 Getting Help & Support Resources

If gambling is causing you distress, financial difficulty, or relationship problems, it is important to reach out for help. Seeking support is a courageous and practical decision, and there is no shame in asking for assistance. gv99 supports players in accessing the help they need, whether through our own team or through appropriate external organisations.

7.1 Contacting gv99 Support

Our dedicated responsible gaming support team can be reached at [email protected]. When contacting us about a gambling concern, please use the subject line "Responsible Gaming Support" so your message is directed to the correct team. You can ask us to:

• Activate a deposit limit on your account.
• Enable session time limits or reality check reminders.
• Apply a short-term time-out to your account.
• Initiate a self-exclusion for any period up to and including permanent closure.
• Provide a copy of your full account activity history.
• Discuss any concerns you have about your gambling behaviour in confidence.

7.2 Talking to Someone You Trust

Sometimes the most powerful first step is simply talking honestly with a trusted family member, close friend, or colleague. In Bangladesh, community and family ties are strong — do not underestimate the support that is available to you within your personal network. If you are not ready to discuss the issue with someone you know, consider reaching out to a professional counselling service.

7.3 Self-Help Strategies

In addition to using gv99's built-in tools, the following self-help strategies are widely recommended for players who want to maintain a healthy relationship with gambling:

• Treat gambling as entertainment, not as a way to make money or recover financial losses.
• Always set a strict budget before you start playing and stick to it regardless of the outcome.
• Never gamble when you are feeling stressed, anxious, depressed, or under the influence of alcohol.
• Balance gaming time with other hobbies, social activities, and physical exercise.
• Take regular breaks during play — stand up, step away from the screen, and return only when you feel calm and clear-headed.
• Never borrow money to gamble — if you cannot afford to lose an amount, do not wager it.

8 gv99's Commitment to Safe Play

Responsible gaming is not a checkbox for gv99 — it is a core part of how we operate. We believe that a sustainable, trustworthy platform is one where players feel safe, supported, and in control at all times. Our responsible gaming programme is reviewed and updated on a regular basis to ensure it reflects best practices and the real needs of our player community across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

gv99 does not want your money if gambling is hurting you. We would rather lose a customer than contribute to someone's financial or personal harm. If at any point you feel that gv99 is not meeting its responsible gaming commitments, we encourage you to tell us — your feedback helps us improve.

All responsible gaming-related requests submitted to [email protected] are handled by trained team members and are treated with the highest level of confidentiality. We do not share information about a player's responsible gaming status with any third party except where required by law.

8.1 Ongoing Improvements

gv99 is committed to continuously improving its responsible gaming infrastructure. Planned and ongoing initiatives include:

• Expanding in-account tools so players can self-set limits without needing to contact support.
• Enhancing behavioural monitoring algorithms to identify at-risk patterns earlier and more accurately.
• Providing player-facing responsible gaming resources and educational content in a dedicated section of the gv99 platform.
• Training all customer-facing staff in responsible gaming awareness and early intervention techniques.

We thank every gv99 player who plays responsibly and helps us maintain a positive, enjoyable gaming community. Your wellbeing matters to us — and we will always be here to support you.