gv99 Privacy Policy

1 Information We Collect

gv99 collects personal data through several channels: directly from you during account registration and ongoing platform use, automatically through your device and browser as you navigate the site, and from trusted third-party partners involved in payment processing and identity verification. The categories of data we collect are outlined below.

1.1 Registration Data

When you create a gv99 account, we ask for your full name, date of birth, mobile phone number, email address, and a self-chosen username and password. This information is required to create and manage your account, verify your age (18+ only), and send you account-related communications.

1.2 Identity Verification (KYC) Data

To comply with our anti-money-laundering obligations and to confirm player eligibility, gv99 may request documentary evidence of your identity and residential address at any stage of the player relationship. KYC documents we may collect include:

• Bangladesh National Identity Card (NID) — front and back.
• Valid passport or driving licence (for players who do not hold an NID).
• Recent utility bill, bank statement, or official government letter dated within 90 days as proof of address.
• Photograph or selfie for liveness verification where required.

1.3 Financial Transaction Data

When you make a deposit or withdrawal, gv99 records the transaction amount, date, time, payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), and transaction reference numbers. We do not store complete card numbers or mobile wallet PINs — only the data necessary to process and audit the transaction.

1.4 Usage and Behavioural Data

As you use gv99, we automatically collect information about your platform activity, including pages visited, games played, wager amounts, session duration, device type, operating system, browser type and version, IP address, and approximate geographic location derived from IP data. This data helps us personalise your experience, detect fraudulent activity, and improve platform performance.

1.5 Communications Data

When you contact our customer support team — whether by email, live chat, or support ticket — we retain a record of those communications, including the content of messages and any attachments you submit. This enables us to resolve disputes, maintain a support history, and improve service quality.

2 How We Use Your Data

gv99 processes your personal data only for lawful, specific, and transparent purposes. We do not repurpose data beyond what is described in this policy without obtaining fresh consent where required. The primary purposes for which gv99 uses your data are:

2.1 Account Management and Service Delivery

Your registration data is used to create and maintain your gv99 account, authenticate your identity at each login, process your deposits and withdrawals, apply bonuses to your account, deliver game content, and provide customer support. Without this data, we cannot provide the gv99 service.

2.2 Age and Identity Verification

gv99 is an 18+ platform. We use your date of birth, NID, and other KYC documents to confirm that you meet the minimum age requirement and that your identity matches the payment methods on your account. This is both a legal obligation and a responsible gaming measure.

2.3 Fraud Prevention and Security

We monitor account activity, IP addresses, device fingerprints, and transaction patterns to detect and prevent fraud, bonus abuse, money laundering, and unauthorised access. Data processed for security purposes may be retained beyond the standard account retention period where an active investigation requires it.

2.4 Personalisation and Platform Improvement

Behavioural and usage data helps gv99 understand how players interact with the platform, which games are most popular, and where the user experience can be improved. This data is used in aggregate form wherever possible. Individual player data may be used to personalise game recommendations or promotional communications where you have not opted out of marketing.

2.5 Legal and Regulatory Compliance

gv99 may be required to process and disclose your personal data to comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, or enforce the gv99 Terms & Conditions. We will notify you of such disclosures where we are legally permitted to do so.

3 Data Sharing & Third Parties

gv99 does not sell or rent your personal data to any third party for commercial purposes. However, operating the platform requires us to share certain data with a limited set of trusted service providers, each of whom is bound by strict confidentiality and data protection obligations.

3.1 Payment Processors

To process your deposits and withdrawals, gv99 shares the minimum necessary transaction data with our payment partners, which include the mobile wallet providers bKash, Nagad, Rocket, and Upay, as well as card scheme processors for Visa and Mastercard transactions, and partner banks including BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, and Sonali Bank. These providers act as independent data controllers for their own services and their own privacy policies apply to data processed within their systems.

3.2 Game and Technology Providers

The gv99 game library is powered by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, basic session data (such as player ID and wager amounts) may be transmitted to the relevant game provider to render the game and record outcomes. These providers do not receive your full identity data.

3.3 Identity Verification Partners

To fulfil KYC obligations, gv99 may use a third-party identity verification service to review documents you submit. These partners process your KYC data solely for the purpose of verification and are prohibited from using it for any other purpose.

3.4 Legal Disclosures

gv99 may disclose your personal data to government authorities, law enforcement agencies, or regulators where required by applicable law, court order, or regulatory directive. We will use reasonable efforts to notify you of such disclosures unless legally prohibited from doing so.

4 Cookies & Tracking Technologies

gv99 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the platform, remember your preferences, and understand how the site is used. By continuing to use gv99, you consent to our use of cookies as described below.

4.1 Essential Cookies

Essential cookies are required for the platform to function correctly. They enable you to log in, maintain your session across pages, and access secure areas of the site. These cookies cannot be disabled without breaking core platform functionality.

4.2 Performance and Analytics Cookies

gv99 uses analytics cookies to collect aggregated, anonymised data about how players navigate the site — which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This data is used exclusively to improve platform performance and user experience.

4.3 Functional Cookies

Functional cookies remember choices you have made — such as your preferred game lobby view or notification settings — so that you do not need to re-enter them each time you visit gv99. These cookies do not track your activity across other websites.

4.4 Managing Cookies

You may control or delete cookies through your browser settings at any time. Please be aware that disabling essential cookies will impair your ability to use the gv99 platform. Instructions for managing cookies in common browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation.

5 Data Retention & Storage

gv99 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable regulations and legal obligations. The following retention schedule applies as a general guide.

5.1 Data Storage Location

gv99's servers and data storage infrastructure are maintained in secure data centres. All stored data is protected with encryption at rest. Access to stored personal data is restricted to authorised personnel on a need-to-know basis and is subject to access logging and periodic review.

5.2 Data Deletion

When the applicable retention period expires, personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked to any individual. Anonymised aggregated data may be retained indefinitely for statistical and platform improvement purposes.

6 Your Privacy Rights

As a gv99 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered account details and a clear description of your request. gv99 will respond within a reasonable timeframe — ordinarily within 30 calendar days of receipt.

6.1 Right of Access

You may request a copy of the personal data that gv99 holds about you, along with information about how it is being processed, the legal basis for processing, and how long it will be retained.

6.2 Right to Rectification

If any of the personal data gv99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections (such as a change of registered name) may require supporting documentation.

6.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other lawful basis applies), or where the data has been processed unlawfully. Note that gv99 may be required by law to retain certain categories of data (such as transaction records) even after an erasure request.

6.4 Right to Restrict Processing

You may request that gv99 restrict processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or where you object to processing pending a determination of legitimate grounds.

6.5 Right to Object to Marketing

You have the right to object to the use of your personal data for direct marketing purposes at any time. To opt out of marketing communications, contact [email protected]. Your request will be actioned promptly and will not affect your access to the gv99 platform or its services.

7 Data Security Measures

gv99 takes the security of your personal data seriously and maintains a range of technical and organisational measures designed to protect your information against unauthorised access, loss, alteration, or disclosure.

7.1 Technical Safeguards

• TLS/SSL Encryption: All data transmitted between your device and gv99 servers is encrypted using industry-standard TLS protocols. The padlock icon in your browser confirms the connection is secure at all times.
• Encryption at Rest: Sensitive data stored on gv99 servers, including KYC documents and financial records, is encrypted at rest using AES-256 or equivalent standards.
• Access Controls: Internal access to player data is restricted to authorised staff on a strict need-to-know basis. Access events are logged and regularly audited.
• Firewalls and Intrusion Detection: gv99's infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection systems that monitor for anomalous activity around the clock.

7.2 Organisational Safeguards

• Staff who handle personal data receive regular data protection training and are bound by confidentiality obligations in their employment contracts.
• Third-party service providers who process data on our behalf are subject to data processing agreements that require them to maintain security standards equivalent to or exceeding our own.
• gv99 conducts periodic reviews of our data security practices to identify and address vulnerabilities proactively.

7.3 Your Role in Security

While gv99 implements robust technical safeguards, the security of your account also depends on the steps you take. You should choose a strong, unique password for your gv99 account, never share your login credentials with anyone, log out of your account when using shared devices, and contact [email protected] immediately if you suspect unauthorised access.

8 Contact & Policy Updates

8.1 How to Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which gv99 processes your personal data, please contact our support team in writing at [email protected]. Please include "Privacy Enquiry" in the subject line and provide your registered account username so that we can locate your records efficiently.

gv99 aims to respond to all privacy-related enquiries within five business days (Bangladesh Standard Time, UTC+6). For complex requests — such as full data access requests or erasure requests — a response will be provided within 30 calendar days of receipt.

8.2 Policy Updates

gv99 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, new platform features, changes in applicable law, or feedback from players. When a material change is made, we will update the effective date shown at the top of this page. For significant changes that affect your rights or the way we use your data, we will also notify you by email to your registered address or via a prominent notice on the gv99 platform.

Your continued use of gv99 after the updated Privacy Policy is published constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the platform and contact us to arrange account closure and the return of any real-money balance.

8.3 Links to Other Pages

This Privacy Policy should be read in conjunction with the gv99 Terms & Conditions and our Responsible Gaming policy, all of which govern your use of the gv99 platform. Together, these documents form the complete framework of your rights and obligations as a gv99 player.